I love reading the Wall Street Journal. Their articles are well researched and present more in-depth analysis than any other paper. The Sacramento Bee lately has run almost daily articles on the real estate meltdown, but really is a rehash of the various news bits out there with a few sob stories thrown in. This WSJ story is something different. (I found a reprint on ajc.com to circumvent the subscription wall.)

On the front lines of the great American mortgage workout, tens of thousands of borrowers are in trouble and looking for relief. Washington has offered advice about what lenders should do, and influential groups that counsel low-income borrowers are ratcheting up pressure on Citigroup and others to offer struggling homeowners more favorable terms on their existing loans — even borrowers whose finances seem hopeless.

In many ways, the pressures Citigroup faces mirror those on other mortgage servicers, whose job it is to collect monthly payments and pass them on to mortgage investors. Servicers are responsible for protecting the financial interests of those investors. But they also have become targets for criticism that the mortgage industry isn't doing enough to clean up problems arising from years of careless lending to subprime borrowers with shaky credit.

Citigroup, however, may have a bigger mess on its hands than many. In September, as the U.S. housing crisis deepened, it bought servicing rights to a problematic $45 billion mortgage portfolio. It announced a commitment to "help distressed borrowers remain in their homes," working with Acorn Housing Corp., a nonprofit group that counsels low- and moderate-income home buyers. But with 46,000 borrowers already in default, Citigroup is struggling with the magnitude of the portfolio's problems, and its relations with Acorn are fraying.